Frequently Asked Questions About Physical Therapy

at Andersonville Physical Therapy

Do I need a referral from my doctor for physical therapy?

Yes. Regardless of your insurance requirements, Illinois state law requires patients to obtain a referral from a doctor, chiropractor, nurse practitioner, or dentist prior to receiving physical therapy.






What do I need to bring to my first visit?

Please arrive 15 minutes early to complete new patient paperwork. Remember to bring:

  • Physician’s referral/prescription
  • Insurance card, photo ID and credit card
  • Any test results pertinent to your injury/condition (generally a reading of the results is preferred, rather than any medical images)
  • A list of current medications and dosages
  • Any other medical conditions, even if you don’t think they are related to your injury. This gives us a better understanding of how your body responds to stress–and how quickly we can expect it to heal






What should I wear to physical therapy?

We ask that you wear loose, comfortable clothing appropriate for exercise. If we are examining your back, hips, or legs, please bring shorts. Supportive, lace-up shoes are a great choice if we are treating your lower body.






When should I arrive for my first appointment?

Please arrive 15 minutes before your scheduled appointment time to complete all necessary paperwork. To save time, you may complete your registration forms on our website and bring them with you to your appointment.






What will happen during my evaluation?

Your evaluation will last 45 minutes. During this time, you and your physical therapist will review your medical history and any diagnostic tests that have been performed. We will also discuss how recent events or aspects of your lifestyle may have contributed to your current condition.

Your physical therapist will evaluate your injured area, the surrounding structures and, if necessary, the alignment of your entire body. Together, we will develop a rehabilitation plan aiming to return you to normal function.






How long will I be in physical therapy?

Based upon information discussed during your evaluation, your physical therapist will determine the number and frequency of physical therapy visits that will be best for your rehabilitation goals.

On average, patients attend physical therapy 1-2 days per week for 4-8 weeks. Typically, if your injury or issue began relatively recently, your condition will improve more quickly. Chronic conditions, on the other hand, may require more sessions before you see improvements.






Will you be in contact with my physician?

Your physical therapist will be in regular communication with your physician. The results from your evaluation will be forwarded to your referring physician, and we will provide progress updates at least once a month. If you have a follow-up appointment scheduled with your doctor, please let us know in advance so that we may prepare a report with the most up-to-date information on your condition.






What will I be expected to do in physical therapy?

Your full participation in your rehabilitation plan is crucial to your progress. Your physical therapist will likely provide you with home exercises, stretches, and notes on your posture. It is important that you follow your PT’s recommendations to achieve maximum benefit from your treatment.

Additionally, the more information you can give your physical therapist about which activities cause or improve your symptoms, the better we will be able to help you address these issues.






What happens at subsequent appointments?

After your initial evaluation appointment, you will have subsequent one-on-one visits with your physical therapist that usually last 45 minutes each. Treatments may include soft tissue and joint mobilization techniques, stretching and strengthening exercises, activity-specific movement retraining, and/or modalities such as kinesiotaping or ice.

Your physical therapist will also help you integrate correct alignment, posture, and movement habits into your home exercise program and daily life.






How much will physical therapy cost?

If you are utilizing insurance, your exact benefits are based upon the contract you have with your insurance company, chosen by you or your employer. Your health insurance coverage is a contract between you and your insurance company, and it is your responsibility to understand the specifics of your plan.

Once you have scheduled your initial appointment and have provided insurance information, we will verify your health insurance benefits for physical therapy and estimate the cost of your care. We perform this verification as a courtesy; the information we receive from your insurance plan is not a guarantee of benefits.

We strongly encourage you to call your insurance company’s member services telephone number to check your benefits for physical therapy performed in our office setting.






How long will it take for my claim to be processed?

It typically takes 30-60 days for your insurance claim to be processed by your insurance company. We will mail you an invoice for the amount that you owe after your insurance has paid their portion of the claim or made a decision on services rendered.






Does my insurance company pay for my cancellation fees?

A successful rehabilitation requires consistent, conscious involvement in the process by you and your physical therapist. To facilitate achievement of your goals, it is important for you to attend your appointments. Late cancellations (less than 24-hours’ notice) will be subject to a $40 charge that is not billable to your insurance.






Still have a question?

If you would like to reach us please call the office at (773) 907-3599, email the front office at contact@andersonvillept.com, or email your therapist directly. We look forward to to providing you the highest quality care!